Frequently Asked Questions

Q:

What is the difference between "Member Login" and "My Account" links in the upper right corner of the site?

A:

Member Login is for general database access, and allows you to look up other Agencies and Users.  My Account accesses the information for the person or agency logged in, and allows you to maintain your or your agency's information.

Back to top

Q:

The old system had a higher security level for the main Contact, and there was no Agency.  Why the three levels of My Account access (Agency, Contact, User)?

A:

The way the new system works, combining the Agency and Contact (like the old system) would allow for only one Contact.  In order for your organization to have a back up, your main contact would have had to share his/her password.  This way you can name as many contact accounts as you want, which allows more individuals from your organization to maintain your member database.

Back to top

Q:

How do I get a login to the SUGA website?

A:

Each member organization has at least one person designated as the main SUGA "Contact" for that organization.  This person can grant member access.  The SUGA board cannot make access decisions for your organization.

Back to top

Q:

What Regional Training Event am I eligible to Attend?

A:

All SunGard Public Sector customers are eligible to attend any training offered.  You are not limited to the training offered within your region.  There is also an annual International training offered in the April/May/June time frame.

Back to top

Q:

How do I update my account?

A:

You can update your personal information by logging into "My Account" with your "User" password.  If you have been assigned a "Contact" account you can also add and edit other users for your agency.  However, only SUGA board members can delete accounts.  If someone leaves your organization a Contact from your organization can e-mail a board member to have the account deleted.  CLICK HERE for an account help document.

Back to top

Q:

How does my training account work?  How do I get my transcripts from training?

A:

All SUGA sponsored training is entered into your transcripts on the SunGard Training & Development system.  CLICK HERE for a PDF of the process.

Back to top

Q:

How do I get access to the discussion groups?

A:

Under the “Members” pull-down menu click on “Forums”.  The second paragraph on the page includes a link to request access to Discussion Groups.  Your request is then e-mail directly to a SUGA board member, and will be filled as soon as possible (usually within 1-2 days).  Once your request has been filled you receive an automated email with login directions.

Back to top