Frequently Asked Questions

Q:

Why the three levels of My Account access (Agency, Contact, User)?

A:

The three levels determine what level of access and security the account has.

     - AGENCY, Holds information about your particular organization.  i.e. Agency Name, Address, Product Line, etc. All sub-accounts are also tied back to the Agency account.
     - CONTACT, Has the ability to maintain all user accounts withing your organization (not Agency).  SUGA recommends at least two employees from your agency have contact accounts.
     - USER, Used for each employee accounts.  These only have access to maintain the individual user account.

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Q:

How do I get a login to the SUGA website?

A:

Each member organization has at least one person designated as the main SUGA "Contact" for that organization.  This person can grant member access.  The SUGA board cannot make access decisions for your organization.

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Q:

How do I update my account?

A:

You can update your personal information by logging into "My Account" with your "User" password.  If you have been assigned a "Contact" account you can also add and edit other users for your agency.  However, only SUGA board members can delete accounts.  If someone leaves your organization please send a notice to info@sugainc.org, and the Web Coordinator will inactivate the account.

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Q:

How does my training account work?  How do I get my transcripts from training?

A:

Your training account is maintained by Superion on their Training & Development system.  You can contact your Superion representative for more information.

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Q:

How do I add an account for Members Only access?

A:

Simply send a request to info@sugainc.org. Base information required is:

     - Organization
     - Name
     - Address
     - E-mail Address
     - Phone Number

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