Refund Policy

Refund Policy

All SUGA, Inc. Conference cancellations and requests for refunds must be made in writing or by email to either a SUGA board member or the conference planner (SUGA business manager). Letters and/or an e-mails requesting refunds should be received no later than 30 days prior to the first day of the conference to receive a full refund of the conference fee (minus an administrative fee of $50.00) with the exception of the Emergency situations as noted below. Telephone requests will not be honored. Refund requests postmarked or emailed fewer than 30 days prior to the start of the Conference will receive a 50% registration fee refund. Requests for refunds received after the first day of the Conference will not be considered. Refunds will be sent within 60 days after the last day of the conference.

Emergency Illness or Death of Registrant or Immediate Family Member: (Immediate family member will consist of: the attendee or attendee's current legal spouse, domestic partner or the direct relatives of either, limited to parents, children, grandparents, siblings.) Attendees who are unable to attend the Conference due to a family death, illness, or other extraordinary circumstances must contact the SUGA Conference Planner (SUGA business manager) or a SUGA board member by letter or e-mail no later than 20 days after the last day of the Conference to receive a full refund less the $50 administrative fee. Proof of death ( copy of death notice in news paper) or illness ( notice from doctor stating attendee was unable to attend due to medical reasons ) will be required to receive full refund less an administration fee of $50.

Substitution Policy: After the Conference registration deadline but through the actual conference itself, a registrant may request the privilege of sending a substitute in their place for an administration fee of $25.

Adopted 11/25/2010