Both levels determine what level of access and security the account has.
– AGENCY Membership Account – This is the main SUGA membership account that holds information about your particular organization (i.e. Agency Name, Address, Product Line, etc.). This is also the account that pays membership fees for your organization. All “User” accounts are also tied back to the Agency account.
– USER Membership Account – Used for each individual employee account. All employees of a paid “Agency” membership are SUGA members. There are no membership fees for User accounts. Though User accounts can see information of other members, they only have access to maintain the individual’s user account.