Frequently Asked Questions

Both levels determine what level of access and security the account has.

– AGENCY Membership Account – This is the main SUGA membership account that holds information about your particular organization (i.e. Agency Name, Address, Product Line, etc.). This is also the account that pays membership fees for your organization. All “User” accounts are also tied back to the Agency account.

– USER Membership Account – Used for each individual employee account. All employees of a paid “Agency” membership are SUGA members. There are no membership fees for User accounts. Though User accounts can see information of other members, they only have access to maintain the individual’s user account.

Each member organization has at least one person designated as the main SUGA “Contact” for that organization.  This person can grant member access.  The SUGA board cannot make access decisions for your organization.

You can update your personal information by logging into “My Account” with your “User” password.  If you have been assigned a “Contact” account you can also add and edit other users for your agency.  However, only SUGA board members can delete accounts.  If someone leaves your organization please send a notice to, and the Web Coordinator will inactivate the account.

Your training account is maintained by CentralSquare on their Training & Development system.  You can contact your CentralSquare representative for more information.

Simply send a request to Base information required is:

– Organization
– Name
– Address
– E-mail Address
– Phone Number

I certify that I am duly elected and acting Secretary of SUGA, Inc.; that these Bylaws, consisting of 22 pages, are the Bylaws of this corporation as adopted by the Board of Directors on November 15, 2018; and that these ByLaws have not been amended or modified since that date.

Sharon Allen, Secretary November 2018, Meridian, MS
Frequently Asked Questions